When I try to rename Email request I have a error.

[Daniil Kharatian]

1. Go to project settings.

2. Open Request types.

3. Select Email request.

4. Change the name of the Email request to Question.

5. Click Save changes.

Result: An error message:

"We couldn’t save your changes We couldn’t update the “Email request” issue type. Refresh and try again."

Does anybody know why this basic operation returns a error? I've tried to search or the answer, but I didn't see anything related.

Thanks in advance.

[Chris Rainey]

Hi there,

Can't say I've heard of this error before. Have you tried doing the same in a different web browser?

[Daniil Kharatian]

Hi Chris,

Thanks for the answer.

Yes, I've tried Firefox and Chrome.

I don't use any other browser. Also, I don't think it is a browser-related issue since I've never mentioned browser-specific issues in Jira.

The other types of requests can be edited with no issues, it is just this email request type.

Any idea what I can check else?

[Chris Rainey]

Yeah, figured it couldn't hurt to check haha.

Could you check the email intake settings? I wonder if you can't rename it because it's being used there.

[Daniil Kharatian]

I am not sure what settings do you mean. Could you provide clear instructions on what to check or share a post on this one?