Whats the purpose of landing pages?

[Jeremy Wood]

Hello Atlassian community,

While working on updating our help center i came across the ability to create a Landing Page. But i cant think of what the benefit of this would be. At lease not when i can create a knowledge article in confluence and give the URL to that instead. I suppose maybe if you didn't have confluence it could be beneficial. 

So I'm curious, does anyone actually use this? And if so, how? 

[Mikael Sandberg]

I haven't used it, but at my previous company we would have used them since you can include both KBs and requests on the landing page. That was one of the reasons we moved away from the Portal and used Confluence instead because it allowed us to customized what the user/customer saw. So, a landing page would solve this since you can customize the layout and can add KBs, request types, videos, and other information on the landing page.

[Jeremy Wood]

Thank you. This answer makes the most sense to me. 
But i think im still missing something. 

When i go to create/edit a landing page i can only add Rich Text sections. I dent see a way to add Request types or any other options to the landing page. 

If it really is just Rich Text only then i still don't see how this is any different then creating a knowledge document in confluence with the exact same rich text body. 

[Arkadiusz Wroblewski]

Hello @Jeremy Wood 

Landing pages are basically there to guide users instead of just showing them a list of portals or request types.

You can use them to bring together things like forms, knowledge base articles, and links into one place and structure it around a topic (e.g. HR, onboarding, IT access).

So instead of users guessing where to go, you give them a clear entry point with everything they need.

[Gunjan Kumar]

Hi @Jeremy Wood 

It brings important links, requests, and information together so users can quickly find what they need without getting confused.

Confluence articles are great for detailed information, but a Landing Page helps guide users in the right direction. It acts like a starting point that makes the whole help center easier and more user-friendly.