What is the meaning 'Add a comment from the non quoted email body?'

[CWS Sau Wen Chong]

What is the meaning 'Add a comment from the non quoted email body?' for Mail Handler type

Can provide the example.

Thanks.

[Joseph Chung Yin · Accepted solution]

@CWS Sau Wen Chong -

Welcome to the community.  By default it means -

"This handler creates a comment with the "non quoted" lines of the email message, removing any line that starts with ">" or "|". The comment will be added to the first issue key found in the email subject. The comment author will be pulled from the email From field."

Here is a reference link for you to access on the different types of email handers (look in the section for "Custom email handlers") on the page -

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.