What is 'Operations'?

[Inna S]

Hi, 

I'm an Atlassian site and a Jira admin. 

We have recently added JSM to our site and now users are asking to be assigned the 'Operations Admin' role.

Documentation https://support.atlassian.com/jira-service-management-cloud/docs/work-with-operations-global-admin/ is confusing and I'm still not clear as to what do they really mean as 'operations' in our settings?

The practical question is: what settings on Atlassian site does the 'Operations admin' have an access to?

Thank you,

Inna

[Trudy Claspill]

Hello @Inna S 

I recommend you start by navigating to the parent page of the one you were viewing and review the other documentation related to what you found.

https://support.atlassian.com/jira-service-management-cloud/docs/discover-alerting-and-on-call/