What field is used to store the channel a request comes in through?

[David Lister]

We would like to build a report to show the number of tickets created daily and how they come in: e-mail, portal, Jira or integration.

The system already knows this where it says "raised this request via...."

What field is this and is it accessible?

[Claire Upham · Accepted solution]

Hi David,

You can use the following JQL : request-channel-type in (xxx). So you can do:

"request-channel-type in (Portal)"

"request-channel-type in (api)"

"request-channel-type in (email)"

"request-channel-type in (jira)"

This way you can create a filter to track the different ways your tickets are submitted through. Hope this helps! 

[David Lister]

That's perfect.  Thank you!