Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

We have a site where all owners have left the company. I need to add this to our org.

Darin Klein
October 29, 2025

We have a site where all owners have left the company. I need to add this to our org.

Anyone have any idea of how easy it is to get it transferred? 

2 answers

2 votes
Trudy Claspill
Community Champion
October 29, 2025

Hello @Darin Klein 

Do you mean that this site is in an entirely different Atlassian Cloud Organization?

Was it created by users using an Atlassian account based on an email managed by the company? And does your company enforce authentication of Atlassian logins to your own identity provider?

If so, can the company re-enable the email account and give the credentials to another users to login as that previous user? Then the user could specify other current company employees and Organization and Product admins for that subscription.

Once that is done, then this document provides guidance on transferring all apps to another organization:

https://support.atlassian.com/organization-administration/docs/transfer-products-to-another-organization/

If it is not technically possible to reactivate the accounts, then you will need to contact Atlassian Licensing support to get assistance with adding another current company member as an Organization administrator for that site.

https://www.atlassian.com/company/contact/purchasing-licensing#/

 

If the user(s) that are the Organization Admins and Billing Contacts for the other site did not use Atlassian accounts based on company Emails when creating the site, you will need to reach out to those individuals directly to ask them to grant access to the site and organization to people who are in the company still.

Darin Klein
April 7, 2026

Do you mean that this site is in an entirely different Atlassian Cloud Organization?

Yes, it is a completely different Atlassian cloud organization - it was created by a company who came in from an M&A, but it wasn't highlighted as something to merge/move into our org. Frustrating. 

We're just letting it slowly expire since it hasn't been used in years. 
---

We're now on enterprise level licensing and can block any creation of shadow site. 

 

Sorry for the delay in my response, had been working with Atlassian Support, but they weren't able to help. 

0 votes
Valerie Knapp
Community Champion
October 29, 2025

Hi @Darin Klein , thanks for your post. 

I have flagged this to Atlassian. They should reply to you here.

Best wishes

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
ENTERPRISE
TAGS
AUG Leaders

Atlassian Community Events