User picker does not populate for ServiceDesk customers

[Bernardo Sobrino]

I have a request form with a couple user picker fields (both single and multi user).  When I login to my customer portal using a ServiceDesk customer user, the field does not work and displays as a txt field, but when I login as my admin user, the user picker field works just fine.  So it seems that there is some permission or something that allows the user picker field to work correctly when I am logged in as an admin user, but it doesn't work when logged in as a customer user.

What do I need to do to get the user picker fields to work for ServiceDesk customer users?

--Bernardo Sobrino

[Nadya Yusupova]

Hi Bernardo,

Thanks so much for your question.

Users can see the dropdown based on customer portal permissions - Read this document to understand how admins can configure this permission. https://confluence.atlassian.com/servicedeskserver/managing-access-to-your-service-desk-939926273.html#Managingaccesstoyourservicedesk-Choosewhocustomerscansharerequestswith

You need to set "Choose who customers can share requests with" to "Any customer or organization, by searching in this project to make sure customers can select users."

Thank you,

Nadya
Jira Service Desk

ps. if this answer is correct, please select the ‘accept answer’ button

[Deleted user]

Any Solution for Jira Cloud?

Tried all combination, Portal Users cannot access users in User Picker.