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User (customer) created from email in Service Desk become also part of Jira Software

Aleksey Shiryaev
Aleksey Shiryaev
October 25, 2018

User (customer) created from email in Service Desk become also part of Jira Software, how avoid this? there is no way to prevent that

User become registered as customer, but with taht he have automatically set in

Applications and groups

Application access: Jira Software

this give him possibility see Jira Software projects and not have access to portal.

BR

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JP _AC Bielefeld Leader_
JP _AC Bielefeld Leader_
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October 25, 2018

Hi Aleksey,

could you check to which groups the user has been added & if one of these groups as application access to Jira Software.

Best

JP

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Aleksey Shiryaev
Aleksey Shiryaev
October 25, 2018

Hallo Jan-Peter,

yes, it is jira-software-users - group which counted as license for Jira Software.

BR

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JP _AC Bielefeld Leader_
JP _AC Bielefeld Leader_
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October 25, 2018

Please check Administration -> Application Access

What user groups are checked as "Standard" for Jira Service Desk?

Best

JP

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Aleksey Shiryaev
Aleksey Shiryaev
October 25, 2018

Application access jira-servicedesk-users is default.

User is customer, he registering him by sending email to service portal email. When he login he become in cusotmers and also in jira-software-users - group, what give him chance freely walk in Software application.

If open user in User management he have in place of application and group to checkboxes and the one with "Jira Software" checked in.

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Jira Service Management
Jira Service Management
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