Unable to track marketplace app approval process

[Jonathan Siby Paul]

A few days ago, I submitted an app to the Atlassian marketplace to be reviewed and published. I got an email saying that the app was successfully submitted and under review but I am unable to view the issue that was created for this (which was mentioned in the email).

All the relevant links are either broken or forbidden despite me using the same email address as the one that submitted the app. The link to reset the password leads to a 404 page. The "track application process" link is forbidden (same as the "raise an app review request" link) - 

I also see that the app was rejected with the reason given as "Security requirements not met" which is very vague. I am not sure what the exact reason for this is and would like to get some more clarity -

Is there any way that I can get the required permissions to view the issue created? This should greatly help with making any necessary fixes to the app.

Not sure if this is the right place to post this but I haven't found any other option. Thank you in advance!

[Nikola Perisic]

Hello @Jonathan Siby Paul 

I've faced the very exact problem with not being able to see the ticket. Contact Atlassian support about this problem and attach the screenshot that you have. 

Pro tip: Try to avoid the call that they will offer you, this is a trivial task.

[Jonathan Siby Paul]

Thank you for that but I am not exactly sure how to contact support since their support page shows this -

[tahadaf]

I just faced the same issue. I wonder if you were able to fix it on your side? What did you do? Or where exactly you contracted the support?

[Jonathan Siby Paul]

Hi. I remember finding this community post (or something similar) where someone from Atlassian Support was taking requests related to such issues and providing the required access to users. Sorry but I am not able to find that link right now.