Unable to show country

[Vincent Borriello]

Subject: Assistance with Querying Related Object and Attribute in Project
Description:
Hello Support,
I am currently facing an issue with querying a related object and a specific attribute in my project on Jira Service Management. Here are the details:
• Project Name: Client Support 
• Specific Issue: I need the attribute Country to be displayed every time the Study Site Personnel is selected.
• Current Setup: The agent selects the Study Site Personnel object to add the site, but the Country attribute is not available within this object. The Country attribute is only available in the Site object.
Request:
1 Ticket Update: I need a ticket to be updated so that when selecting Study Site Personnel, the system should automatically retrieve and display the corresponding Country from the related Site object.
2 Object Relationship: the Study Site Personnel object is linked to the Site object in such a way that the Country attribute from Site can be pulled into the Study Site Personnel selection.

Tried this not success as it doesn't not recognize the "asssetSearch"

[Andrea Tagliabue]

Hi 

welcome to community!

To achieve what you need, once the agent selects the Site, it is possible to retrieve the related object via automation using a Lookup Object. For example, this can be done similarly to what was done with the Component field.

 

Note: In this case, the lookup must return a single value in order to update the target field correctly