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Unable to save any changes to Widget, no code generated.

Ken Deering
Ken Deering
November 23, 2020

On the Free Plan, right now.

Confirmed the necessary permissions mentioned in other Q/A's but still getting "We can't save the widget right now. Try again in a little while."

Is this something we need Atlassian Tech Support to address?

Tried creating a entirely new next-gen Service Desk project and ended up with the same result.

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Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 27, 2020

Hello Ken,

Thank you for reaching out to Atlassian Community!

Just to make sure that we are on the same page, I would like to confirm if the permissions you checked is that the atlassian-addons-project-access is added to the Service Project Agent.

Screen Shot 2020-11-27 at 11.42.06.png

This error is also related to an issue with the installation, so I uninstalled and installed the widget again on your site.

Please, test the widget again and let us know how it goes.

Regards,
Angélica

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Ken Deering
Ken Deering
November 27, 2020

I can save now with no problem. Looks like the uninstall/install fixed it. I did have the permission you referenced set as you show.

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