Unable to modify default email account

[Lucie LEVAVASSEUR]

Hi everyone,

We'd like to change the default email account in JSM. We cannot edit the existing email address, neither click on Google or Other (nothing happens when we click on the boxes). Is it because our project is team managed and not company managed?

The issue we are having is that our clients email our support@domain.com address for their requests, but this address appears as the Reporter in the tickets. My guess was that changing the default email account would solve this issue by creating tickets with the actual sender email address in the Reporter field.

Thanks,

Lucie