Unable to login from desktop but can login via phone.

[Chris Ward]

Unable to login from desktop but can login via phone.

growthlogic.atlassian.netWe couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

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[Angélica Luz]

Hello @Chris Ward,

Welcome to Atlassian Community!

I checked that you created a ticket with our support team related to the same issue and it was resolved.

When this error appears, usually is related to the browser, so as mentioned on the ticket, it’s important to test using another browser, clear cache and cookies, and disable extensions.

I’m sharing these details here in case other community members face the same issue.

Kind regards,
Angélica