Unable to install app: we ran into a little trouble It might just be a hiccup

[JBA]

I'm trying to reinstall an app that was previously running and that we uninstalled a few hours ago, but we get this weird issue saying We ran into a little trouble It might just be a hiccup. Some of our clients have this issue too with the same app. 

None of the forum entries I found about this issue allowed to solve the issue, so if you have ideas of things to do and try to make it work, it will be great!

Thanks for reading!

[Joseph Chung Yin]

@JBA - 

Welcome to the community.  You should either contact Atlassian Support (https://support.atlassian.com) or contact your add-on app's vendor for further assistance.

NOTE - If your Atlassian's subscription plan is FREE, then please review the following link on the limitations - https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[David at David Simpson Apps]

We've had customers run into this problem, so wrote up a knowledge base article that should hopefully cover most of the scenarios:

Error message on app install – We ran into a little trouble / It may just be a hiccup 

[Joseph Chung Yin]

@JBA -

In this case, you will need to contact Atlassian Support (https://support.atlassian.com) for further assistance.

Best, Joseph

[JBA]

Hi @Joseph Chung Yin  thank you for those precisions. 
I forgot to mention that we are the developers of the app that cannot be installed anymore: we have been warned by some customers who could not install it, and after uninstalling it from our own cloud account we are indeed unable to install it again for a reason that looks related to Jira as there is no trace of error on our end :/