Unable to create tickets from SAP CALM on JIRA getting the error "The target project doesn't exist"

[Mina Abdelmalek]

Hello, 

I'm facing an issue while integrating Jira with SAP CALM for incident management.

By trying to create a ticket from CALM I receive the following error "The target project doesn't exist or you don't have permission to create issues in it." - check below

The integration between CALM & Jira is based on fixed destination with the API token created for my user & a mapping rule both shown below

I’m the Project owner, administrator and almost full access to project roles & Jira instance is on the free subscription 

Please let me know based on your experiences what could be missing and why am I still getting the project might be missing or I don't have permission!

Thank You,

Mina

[Trudy Claspill · Accepted solution]

Hello @Mina Abdelmalek 

Can you please provide a screen image for evidence that a project with the key "SDA_Test_Space" exists in the consultsda site?

How did you create your API token to use during this integration? Did you create your token with or without scopes?

[Mina Abdelmalek]

Hi @Trudy Claspill 



And API token created without scope

[Trudy Claspill]

I believe the problem may be here:

The attribute is key as in the Key for the Project. What you have provided is the name of the project; SDA_Test_Space. The key for the project is STS.

Try providing STS rather than SDA_Test_Space in the mapping and let us know the results.

[Mina Abdelmalek]

Thank you @Trudy Claspill , that was the initial issue beside some other modifications required in the mapping

[Marc -Devoteam-]

Hi @Mina Abdelmalek 

Does this space exist on the Jira side?

Does the user the API token belongs to have access on the space in a role that is granted "create issue" permission?

As the message you get relates to a permission issue fro the user trying to execute the issue creation.

[Mina Abdelmalek]

Hi @Marc -Devoteam- yes it does exist on Jira check the screenshot shared below

The user the API token belongs to is myself and I'm the space owner and admin

please advice if I need to create a custom role and add certain privilidge!

[Marc -Devoteam-]

Hi @Mina Abdelmalek 

Are you also an agent, so you have an agent license and are added to the role Service Desk Team?

Note: also check the project key remark from @Trudy Claspill