Unable to create new mail channel due to connection duplication.

[leo]

Hello everyone,

I have a problem that is driving me crazy, at the moment when I try to add a mail in JSM there are an error:

in my settings for mail in JSM, there aren't Email Requests config, so i don't know what it's failing

I hope someone can help me with this issue

[Jack Brickey]

Is it possible that this email is used within your Jira software incoming mail handler? Look under admin > system > mail > incoming and check each handler.

[leo]

Hello Jack,

I review the incoming mail handles and it's empty

[Jack Brickey]

My last guess is that at one point that email was used and it has not cleared the database. To be honest I haven't attempted to reuse a password to see if that's possible. At this point I would defer to Atlassian support to see if they can investigate.

One last thought –  Have you attempted to use a different email?