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Unable to assign ticket

Vishu Rahar
Vishu Rahar
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July 28, 2020

Unable to assign tickets to one of the team members who have the same permissions as other users whom I am able to assign tickets.

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Dave LIAO
Dave LIAO
Community Champion
July 28, 2020

@Vishu Rahar - try Jira's permission helper. It's your best friend:

  1. Open issue ASD-23
  2. Tap G-G your keyboard
  3. Search for "Permissions helper"
  4. For user, put in amit.mishra
  5. For permission, select "Assignable User"

What do you see?

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Vishu Rahar
Vishu Rahar
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July 28, 2020

"The user must have a Jira Service Desk license and Service Desk Agent permission on this project"

Thanks, @Dave LIAO my issue has been resolved.

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Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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