Unable to Publish Update to Rule

Dustin Alcock
Contributor
August 3, 2022

I'm running into an issue where I can no longer publish updates to an automation rule.

- I'm the admin/owner in Jira

- Rule active and working

- Rule generates a 17 sub-tasks in the same project, 1 sub-task in a different project

- Change is setting the assignment of one of the sub-tasks to a different user (doesn't matter who, including myself).

- Tried doing simple changes like renaming the rule.

- When I change the name of the Rule in Rule Details and hit "save' nothing happens.

- If I made the sub-task user edit and hit "Save" it takes me to the "publish" option but hitting publish doesn't do anything.

- Workaround: Copy the Automation Rule as-is and it works perfectly. Clearly a bug since a copied version works instantly, I can go back and change any field and continue to republish.

1 answer

0 votes
Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 3, 2022

Hi @Dustin Alcock

I recommend you open a ticket with support just in case, so that they can find the root cause through logs.

Regards 

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