Two-step verification does not work

[Alexandr]

Hi, I'm using the official documentation for Manage two-step verification for your Atlassian account, and I'm using the enabled -Datlassian.authentication.2sv.enforcement.enabled=true in my instance, restarted the system, logged in, and navigated to the Profile tab, but I still don't have the Two-step verification option. How can I fix this? I'm using the version 10.3.10

[Marc -Devoteam-]

Hi @Alexandr 

Is this only for your own user? 

Then follow the steps up to the "Enforcement" part, as that option, that you added in you startup is for enforcement of 2FA and will only work for users with admin permissions not all users.

But you can only use this from version 11.2 onwards.

[Alexandr]

@Marc -Devoteam- Hi, yeah, I want to set up 2FA only for accounts with Admin access; for all other users, we don't need to enable 2FA. Also, the docs say this feature is available up to version 11.2, so that's exactly what I need.

[Marc -Devoteam-]

Hi @Alexandr 

So you will need to upgrade your Jira version to at least version 11.2.

https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html 

[Jorge Cammarota]

Good evening, how are you? Regarding Jira Data Center 10.3.10, this two-step verification is managed by the SSO for Data Center / atlassian-authentication-plugin app.

A few things to check:

Confirm if the app is enabled
Go to Administration > Manage apps
Look for "SSO for Datacenter" by Atlassian
If it doesn't appear or is disabled, install/enable the app.
(Related: https://support.atlassian.com/jira/kb/authentication-methods-option-not-visible-under-security/)

Confirm the startup parameter
In setenv.sh/setenv.bat, verify that it is exactly like this (all together):
-Datlassian.authentication.2sv.enforcement.enabled=true

Restart Jira after making the change.

Log out and log back in
Log out completely and log in again, then go to Profile and check if the 2SV option appears.

If it still doesn't appear, the next step is to open a ticket with Atlassian support, attaching the startup logs so they can verify the authentication plugin loading.

You can open a ticket with Atlassian support here:

Official support portal: https://support.atlassian.com/contact

[Alexandr]

@Jorge Cammarota 

Hi, thanks, I'm doing well, how are you?

So just to be clear, will the method described in the docs work for my version 10.3.10?