Trying to create a ticket via email fails with a javax.mail.MessageRemovedException.

[Xeno Müller]

Complete error message is:

2021-01-11 14:00:32,430 Caesium-1-4 ERROR anonymous <mailadress-placeholder>[c.a.jira.mail.MailThreadManagerImpl] Error occurred while determining message id of an e-mail message.
javax.mail.MessageRemovedException
at com.sun.mail.imap.IMAPMessage.checkExpunged(IMAPMessage.java:278)
at com.sun.mail.imap.IMAPMessage.getHeader(IMAPMessage.java:860)
at com.atlassian.jira.mail.MailThreadManagerImpl.getAssociatedIssueObjects(MailThreadManagerImpl.java:75)
at com.atlassian.jira.mail.MailThreadManagerImpl.getAssociatedIssueObject(MailThreadManagerImpl.java:108)
at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.getAssociatedIssue(AbstractMessageHandler.java:1507)
at com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler.handleMessage(CreateOrCommentHandler.java:74)
at com.atlassian.jira.service.services.mail.MailFetcherService.processMessage(MailFetcherService.java:415)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:272)
at com.atlassian.jira.service.services.mail.MailFetcherService.processMessages(MailFetcherService.java:404)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:396)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:68)
at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)
at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
at java.lang.Thread.run(Thread.java:748)

System Details:

Java Version 1.8.0_162
Java Runtime Java(TM) SE Runtime Environment
System Encoding UTF-8

Operating System Linux 3.10.0-1127.8.2.el7.x86_64
OS Architecture amd64

Application Server Container Apache Tomcat/8.5.6

Database type postgres72
Database version 9.5.22
Database driver PostgreSQL Native Driver PostgreSQL 9.4.1212

Jira Version 7.9.2
Build Number 79002
Build Date Wed May 09 00:00:00 CEST 2018

[Soumyadeep Mandal - SaM · Accepted solution]

Hi @Xeno Müller ,

Welcome to the community!

Please read this documentation

https://confluence.atlassian.com/jirakb/imap-mail-fails-with-folderclosedexception-in-logs-in-jira-server-385319403.html

Regards,

Soumyadeep

[Xeno Müller]

Hi

The ticket is sometimes created with attachment, sometimes not at all. I am quite sure, that there are less than 4 mails a minute. The mail does not even appear in the catalina.out of the jira instance, then.

Is that possible? Ticket creation fails, but no message in the catalina.out?

Thanks for your answer,

Tibor

[Soumyadeep Mandal - SaM]

Hi @Xeno Müller ,

You can contact Atlassian Team HERE

Regards,

Soumyadeep

[Xeno Müller]

Hi Soumyadeep,

thanks, I created a ticket.

Regards, Tibor