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Trigger Operations Alert Sync when form is submitted

Trigger Operations Alert Sync when form is submitted

Hello Atlassian Community,

Let me start by saying I'm new to Operations Alerts within JSM so i apologize if this may be common knowledge for others.

I am looking for a way to better improve my current integration between JSM work items and Operations Alerts.

What we would like is to have an alert triggered when an escalation form is added to a work item. Currently we do this via automation that sends an e-mail to the Alert integration. This works well, but is only one way.

We would like for alerts to also be able to update the work item. Ideally we would have a custom field user picker that updates with who was notified (Who is on call) and adds comments when an alert is acknowledged.

Its also worth noting that One of the questions on the escalation form is what team do you need to alert. Our automation then sends an e-mail to different alert teams bases on what you pick.

Looking into this i found that you can create syncs between work items and alerts rather then using an e-mail integration but I'm struggling with the filters to get it to trigger when i want it to.

Is there a filter condition i can use for only if Escalation form is submitted and (Custom value on form = Team A)?

3 answers

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A side note for Atlassian. I really DO NOT like your menu system for creating Rules.

The fact that regardless of the size of my screen i can NOT make this window any bigger and am forced to scroll back and forth in a 1 inch tech box is just painful. I should 100% be able to expand this out to fit my screen so that the box is not so small.

If anyone knows of an existing request for this UI experience please link it to me so i can vote for this.

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Hi @Wood_ Jeremy ,

It is possible to trigger an automation on the submit of a certain form and then apply a condition based upon a field in the form. But you have to do a few things. Here it goes:

In your form, make sure that the field where you select the team has a field key, you need this to extract the data from the form. E.g. 'team-field'
(I recommend to do this for all form fields, but that is beside the point here.)
[Optional for this problem] Get the form id. Go to Space settings > Request management > Forms > Actions > Copy form ID
Create an automation rule from scratch
Select 'Forms submitted' > And select your form
Click add condition in the trigger > Select '{{smart values}} condition'
First value: {{forms.last.<field key>.label}} E.g. {{forms.last.team-field.label}}
Condition: equals
Second value: Team A
Now you can raise an alert, or do whatever you want to do.

NOTE: I've added step two as optional. Why optional, because in this case you don't need the form ID, because you use a Forms trigger. But if you want to do this on, let's say, a transition, then you need to change the smart value of step 6 to: {{issue.forms.<form ID>.last.team-field.label}}

Good luck,

Rudy

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Hi Rudy. Thank you for your reply.

This is basically what we are doing today, is triggering automation to send an e-mail to Operations. What i want though is to trigger a Sync which i do not believe can be done via automations. Or at least I'm not seeing a way to do that.