Timesettings

[Björn Lindström]

We use Swedish as the default language, but we also have the options to run English (UK) and Norwegian. However, when we check the comment section in the customer portal (as shown in the image), the timestamp is incorrect.

It removes the first digit and replaces it with 0 instead.

Is there any known workaround for this behavior?

[Trudy Claspill]

Hello @Björn Lindström 

Welcome to the Atlassian community.

In the backend database of Jira, timestamps are stored based on UTC.

In the UI timestamps are automatically converted to display the time for the Time zone the user has specified in their account settings.

However, when you hover over the timestamp, the hover displays the time in UTC. Notice the +0000 at the end of the display? That indicates it is showing you the raw UTC timestamp.

So this comment happened at 1:21 PM Los Angeles time (13:21), which is the same as 21:21 UTC. There is an 8 hour time difference between Los Angeles and UTC.

The displayed timestamp you see is the correct time in the viewing user's timezone for the underlying UTC timestamp.

[Björn Lindström]

But we are on UTC+2 in Sweden, so that doesn’t match.

So 13:38 UTC should be 15:38 in the Swedish time zone, not 03:38.

unless I’m misunderstanding something.

[Trudy Claspill]

What is the date/time formats for your instance? Find those at Settings> System > Look and Feel

The display is 3:38. That could be 3:38 pm which would be the same as 15:38

[Björn Lindström]

I can´t find that setting.

[Trudy Claspill]

The setting would be available only to users that have Jira App Admin permission. If you are not such a user, you will need to consult with your Jira Administrators.

The path is:

1. Click the Settings button (gear icon) next to your avatar.
   
2. Choose System.
   
3. Choose Look and Feel.
   
4. The date and time format settings are at the bottom of the screen on the right.