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Time to first response

Steve Farrand
Contributor
October 27, 2025

I have setup SLAs, but some of my FTTR are negative or tiny. 

How can this be. Server times are synced. 

1 answer

3 votes
Alex Koxaras -Relational-
Community Champion
October 27, 2025

Hi @Steve Farrand 

Can you please share you FTTR setup and a screenshot of one negative or tiny work item?

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