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Time to First Reponse value is blank when mail subscription is enabled.

Viswa
Viswa
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October 5, 2020

I have subscribe for Mail alert . But when the ticket details is displayed in Mail the Time to First Response field is having blank value. Please can someone help on this.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 5, 2020

How are you putting the time to response field into the email?

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Viswa
Viswa
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October 8, 2020

We have subscribed to that filter so, automaticaly , the ticket details are displayed in Mail. But for time to response field only, the data is blank.

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