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Tickets getting created in JIRA without attachments (Scanned Documents)

RG
RG
Contributor
May 7, 2024

Dear Experts,

We are using Email This Issue Mail handler and we realized its ignoring attachments from JIRA tickets for the emails has scanned documents from printer.

When we have checked the log and log has only one error for all tickets where attachments are missing

Unsupported encoding found for part while trying to discover attachments. Attachment will be ignored.
java.io.UnsupportedEncodingException: utf-7

Anyone has any idea how to fix this UTF-7 encoding error message.

JIRA Version 8.20.11

 

Thanks,

RG

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
VERSION
8.20.11
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

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