Tickets No Longer Pausing on Comment

Hello,

We recently updated to the Service Desk to 4.5.1
Everything seemed to be running normally. Tickets were pausing as normal when a comment was added.

As of yesterday, when commenting on a ticket, the ticket is not becoming paused.

Please help!

We have a very simple workflow.

Ticket created > Needs Review > Comment > Waiting for Customer
> Resolve the Issue

Thanks,
Chiraag

1 answer

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0 votes

Answer accepted

Check the automation rule in your Jira Service Desk project. May be it is disabled?

Ravi

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It was erroring because the status names changed.

Thanks!

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