Ticket summary not appearing in email notification

[bwilliams]

Hello, 

We noticed that on notification emails we get from Jira, we are no longer able to see the summary of the issue in the email. It only shows the ticket number. At one point we would see the ticket summary as well as the ticket number. This allowed us to know precisely what the issue was without clicking on the ticket link. 

I checked our notification settings and didn't see anything that could be causing the issue. I also added screenshots for reference. The first one is from an old notification I got at the beginning of the year; the second one is what we are seeing today. Is this something that can be fixed? 

[emanuel_m_fernandes]

We also had this problem and it was just a setting for external users called: "Email and notification visibility", which was turned off for external users with an update from Atlassian  on July this year — https://confluence.atlassian.com/cloud/blog/2025/08/atlassian-cloud-changes-jul-28-to-aug-4-2025 — see section "Control access to external user email and notifications".

It is astonishing that Atlassian devises a feature that makes it unusable and make it a default option — what is the point for receiving notifications by email without any detail!? Who would want that enabled? If you don't want people to receive notifications you can disable them altogether! 

[Igor Medeiros - Modus Create]

Hi @bwilliams

Not sure if you are still facing this issue, but I just want to mention that our app Notification Assistant for Jira can help you with this.

The app allows you to create fully customizable notification schemes, templates, and much more.

Feel free to reach out.

[Yousuf Raza]

Please check your account global email settings and make sure that the global email settings have not been altered to exclude issues summaries. 

[bwilliams]

I checked my settings and nothing appears to have been altered. 

[Yousuf Raza]

Could you please verify that the issue summary is included in your email templates? Also, review your notification settings to ensure the summary field is properly configured.

If, after checking the global email settings, email templates, and notification settings, you still cannot identify the issue, please contact Atlassian Support to report that your Jira email notifications no longer include the issue summary.

Note: Please have a look at this documentation available here: Configuring email notifications.