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Tag @ someone in Comment field on Jira Service Desk Customer Portal

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July 22, 2020

Hi everyone,

As service agent, I can tag someone using @ in request Comment field on Jira service desk backend.  A name list pops up after I typed @.  But when I tried to tag someone using @ in the Comment field on the customer portal, no name list is popped up.

Is it by design?  Or I missed some configuration.

Thanks much for your expertise and advice!!

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
Community Champion
July 23, 2020

Hi,

That is a highly voted feature request.  Please vote for JSDCLOUD-1476

Cheers,

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July 23, 2020

Thanks, Susan.  I voted that one.  But I think JSDCloud-1476 is different from what I am talking about.  What I want to do is on customer portal, not agent site.  I am administrator.

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
Community Champion
July 23, 2020

Hi,

There is another one is specific to the portal:

JSDCLOUD-8026

Hope that helps

Susan

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July 23, 2020

That is it!!  Thanks, Susan!

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Jira Service Management
Jira Service Management
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