Suppress notifications for tickets created in Halp

[Daniel Longfellow]

We have a classic Jira Service Management project set up for an internal helpdesk and have recently introduced a Halp integration.

It's working well but I'd like to get to a point where email notifications for tickets created in Slack via Halp are suppressed in Jira as communications happens via Slack already.

I have a custom field setup in Halp that I can use as a filter but don't know how in Jira to go about suppressing all notifications based on this field.

Anyone have any pointers?

Dan

[Andrew West]

Did you ever figure this out? Same question here. I am resorting to using a different projects for Halp, with the email notifications turned off. But it seems like there should be a better way.

[Daniel Longfellow]

I did not, I gave up a while ago. The service has now fully transitioned into Chat and we actually started again in a new project but by default everything is still sync’d so each Slack message generates a new email, and each email reply fills the Slack thread up with email signatures and logos, it looks a mess.

[Andrew West]

Thank you for replying! Also damn. Maddening that it's so close to being a great system, but falls at the last minor hurdle.