Smart value for date diff

[Mar Angelo L. Tareno]

is there smart value for date diff?

I need smart value from create date but only count the business day and now diff

is this the right smart value for?

{{issue.created.toBusinessDays(now).days}}

[John Funk · Accepted solution]

Hi Mar Angelo,

Try this: {{issue.created.diff(issue.now).businessDays}}

[Mar Angelo L. Tareno]

Hi John, 

it doesn't work. Result is null value.

is there other possible way?

[John Funk]

Can you give more context where you are using it? Is it in an automation rule? If so, can you share the rule? 

[Mar Angelo L. Tareno]

I need the smart value to edit my custom field number. to get the aging for the ticket from creation to done of flow. only businessdays no count on holidays and weekends

is for the aging of ticket. without using plugins

[Duc Thang TRAN]

Hello @John Funk 

I don't usually use {{issue.now}} (which might work), but i using a lot   {{issue.created.diff(now).businessDays}} and it work for me .

[John Funk]

So, what is not working with the above smart value? Can you share your automation rule? 

[Mar Angelo L. Tareno]

@Duc Thang TRAN  this worked. thanks

[John Funk]

Yes, sorry - I did a copy/paste from another rule and forgot to take out the issue. part. Thanks @Duc Thang TRAN !