Setting up workflow configuration

[Raymond Correa]

We created a new jira service management project and need help with setting up workflow configurations and transitions. I am not quite sure what do to do and need some help with this. Any guidance would be much appreciated. 

[Trudy Claspill]

Hello @Raymond Correa 

What sort of guidance do you need?

Have you reviewed the documentation for how to configure workflows? Do you understand that process?

Are you needing advice on how to configure the workflows to match your business process?

Are you trying to integrate with other applications (Atlassian or non-Atlassian) as part of the workflow?

[Raymond Correa]

I am new to all of this and I don't under the process at all. I got the project created, and the request types all setup. Just need to setup these work flows. like for example when you try to make a new ticket for issue type a it starts out as open and needs transitions to In Progress & Escalated. If that makes sense? Or is it the other way around? 

[Trudy Claspill]

Hello Raymond,

I recommend that you make use of the Learning option (link at the very top of the Community pages) to access free, on-demand training on Jira topics. There are beginner through advanced level courses on many topics. Here is an example search for Jira topics related to Workflows:

https://community.atlassian.com/learning/catalog?search=workflow&product=Jira