Setting labels for customers to use on request forms

[Alison Young]

Hi,

I've set up a labels field for our customers to use to categorise the bug type they are having.  However, I can't figure out any way to set these up so that the customer can only choose from a defined set of labels.

Is this possible?  I can see how to create any label as a customer, but I'd rather these were fixed.

Thanks.

[Mikael Sandberg]

No, it is not possible to predefine a set of labels that the customer can use. Labels are free text fields, and you have not control over what the customer can enter. Instead of using a label you may want to consider using a single-select or multi-select field since you can pre-populate those fields.

[Alison Young]

Thanks.  Could you point me in the direction of how to set that up?  New to this...

[Mikael Sandberg]

Absolutely, have a look at Create a custom field.

What you do is go to Administration > Issues > Custom fields. From here you can create a new custom field by selecting the type, give it a name and then associated it with a screen. As part of the set up of a single-select/multi-select field you will also enter the options that should be available.

[Alison Young]

Thanks - that worked well.