Setting SLAs

Can I set up more than 1 metric for a SLA.

I currently have one for Time of resolution

But I want to set up time to first response as well.

Will this affect the first SLA metric?

Thank you

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote

Answer accepted

certainly. I don't know what the limit is but I have as many as 3 on some projects: Time to Resolution, Time to First Response, Non-responsive Customer.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi Jack

Thanks for your response.

What metric did you set up for Time to First Response - the start and stop entries - thank you

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

TTFR: Start = Issue Created, no pause, Stop = Comment: For Customer

NRC: Start = Entered Status: Waiting for customer, no pause, Entered Status: Done, Entered Status: Waiting for support

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Setting SLAs

1 answer

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events