Set up a report for created tickets by component

[Ayat Mahir]

I need to set up a report in Jira Service Desk that allows me to see all created tickets by component

The matter is that i can't add a serie for each component as i have more than 100.

Does anyone have an idea how to get this done using jira service desk reports?

[Ayat Mahir]

Thanks a lot, 
I will try that and let you know.

[Jack Brickey]

@Ayat Mahir, glad to help in anyway i can. Here are some ideas that might be worthwhile.

New Custom Field:

1. Create a new field called say "Component-Groups" and make it a drop down selection
2. Identify the appropriate grouping of components to "Component-Groups".
3. Use Automation to set the field based upon the Component that is set
4. Using Reports or other gadgets on a Dashboard create a chart, e.g. pie chart, that represents the Component-Groups. You can then drill down into individual groups to see the list of issues in the group and sort by Component.

or many filters:

1. create a filter for each component group, e.g. ... and component in (A, B, C, D...)
2. Use these individual filters on Dashboards to produce detailed consumable charts. So maybe you end up w/ 5 filters producing 5 pie charts and those pies show individual components.

just some ideas...

[Ayat Mahir]

Thank you for your quick answers.

The components contains softwares names, network types, protocols, hardware, servers, systems, platforms, environments...

Changing to groups of components would not be easy as we used to point the component in our tickets! 

[Jack Brickey]

A 100 variable chart will IMO be unusable. Maybe you can establish groups of components. You could consider the two-dimensional gadget by components but that will involve some scrolling, again unusable IMO. If I might ask what do your components represent that there are so many?

[Ayat Mahir]

Thank you for your response :)

The report i'm looking for is simple like the one available in JIRA service desk ( tables, statistics, line diagram...) but i think it is not possible with 100 components.

We have JSW, your idea about the dashboard using gadgets may help !

[Jack Brickey]

What kind of report are you looking for? With 100 components this is going to be an interesting report. Ultimately if you cannot achieve in the native JSD reports, assuming you have JSW or Core, you can create a dashboard and use various gadgets to possibly meet your goals. Once I  have a better idea of what you’re looking for I may be able to assist you further.