Set notification method based on alert priority - Standard Plan

[Conrad Eaton]

My team is on the Standard Plan and I used to be able to create multiple notification rules for a given rule type (e.g., New alert). This let me have one rule for critical alerts (P1 & P2) that triggered a push notification, and another rule for non-critical alerts that triggered an email notification instead.

Now if I try to add more than one rule under "New alert", I see the following message: 

"Something went wrong. Cannot add notification preference with same action type. Please change your plan for this feature."

Is this functionality just no longer available for the Standard Plan? Maybe we were on a temporary trial for Premium? 

[Susan Waldrip · Accepted solution]

Hi @Conrad Eaton , Welcome to the Community!

In October 2024 (or October 2025 depending on when your renewal date occurred), Atlassian removed the Advanced Incident Management features along with Change Management and Problem Management from the Standard Plan. Up until then, you were able to use those "advanced" features because they were included in the Standard Plan, but now that plan only has basic incident and alert capabilities. The message you got indicates you'll have to upgrade to Premium plan to add multiple notification preferences to the same action type.

These articles may help you understand what your Standard Plan still has and what was removed:

• https://www.atlassian.com/blog/announcements/jsm-cloud-pricing-packaging-update
• https://support.atlassian.com/jira-service-management-cloud/docs/updating-your-incident-problem-and-change-management-capabilities/

[Conrad Eaton]

Thanks for the quick reply, Susan! Really appreciate it.

I'm pretty disappointed in Atlassian's decision to remove this functionality from Standard.

This feels like basic functionality for support teams of any size - without it, a support person has to either A.) not receive critical system-down alerts on their phone (not an option), or B.) have their phone buzz every time any alert comes in (regardless of priority), which can be extremely distracting. The result: support agents working for smaller companies who can't justify the cost of Premium end up with a poor experience/opinion of the toolset. 

As a decision maker at my company, I'm faced with the choice of either upgrading to Premium, which is a 157% increase over Standard, or subject my support agents to constant distraction from phone notifications for low-priority alerts. 

Please let me know if there is a better place to share this feedback. 

Cheers,

Conrad