Community
Q&A
Jira Service Management
Questions
Set approver based on group or custom field selection?

Set approver based on group or custom field selection?

I would like our customers to be able to select a department name from a list of values on the request form (IT, HR, Fianance, etc) and have that selection auto populate an Approver using automation.

Standard functionality have asking the user to select the approver from a list of all customers is messy (15k users) and does not allow for accountability since any user, including themselves can be selected as the approver.

Has anyone done this (is it possible?) or have another recommended approach to get the same outcome?

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote

Answer accepted

You should be able to set up an Automation rule for this fairly easily with the new automation in Jira Administration -> System -> Automation rules. You would just remove the approver field from the creation screen and then set up the rule.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

i have been meaning to try this out as pre-automation the approvers list is so cumbersome. I have uninterested parties getting notified that an issue requires approval. Thanks for reminding me to give this a go @Davin Studer

Hopefully @Shannon you will test it out before I get to it. ;-)

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@Jack Brickey Yes this automation step worked perfectly. It's going to be a messy list of if/then statements in our case because we have 15 different groups with unique approvers, but it works.

For some reason I thought we couldn't set automation rules based on custom fields but looks like I was wrong - thank goodness!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @Davin Studer ,

how about i have a condition, like..

"If User in group admin, need approver from user on manager group"

how to make automation that suitable with my condition?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Md akash likes this

0 votes

Regarding accountability, you can use automation to auto-close a ticket if a user sets them self as the approver.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Set approver based on group or custom field selection?

2 answers

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Atlassian Community Events