ServiceDesk Upgrade

[IT Support]

Went through all the documentation and links regarding upgrading ServiceDesk.
I just want to confirm before going ahead.

We have only ServiceDesk installed on the server and would like to know if I have to do step 1 below or can I only do step 2?

1.Do I install, upgrade Jira and after that upgrade Service Desk?

2.Can I only run the ServiceDesk upgrade .exe?

[Andy Heinzer]

It depends on the version of Jira you are using now, and the version you are going to.   If you're using a Jira version such as 6.x or before, then you have to first go to a 7.0.x version AND then upgrade Service Desk there as well before you can upgrade further.

This is explained in the documentation of Skipping major versions when upgrading JIRA applications.

But that said, either #1 or #2 method can be used to upgrade Service Desk.   The download packages on https://www.atlassian.com/software/jira/service-desk/download will include an installation package that can update both Jira Core and Jira Service Desk.   In nearly all cases you need to make sure that Jira Core is upgraded before you can install the corresponding Service Desk package.  Using the installation exe/bin file can do both at the same time.