The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Service desk custom field data per organization/customer

exadannyd
exadannyd
April 12, 2020

Hi,

Is there a way to define a custom field in service desk that it's value is based on the organization? That is, I have several organizations that I support in my service desk portal. I would like to create a 'Select List' field in which the value/s are different per organization

Watch
Like Be the first to like this
1673 views

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Nigel Rochford
Nigel Rochford
Atlassian Partner
November 17, 2021

You could use a light-touch CRM instead :) Feel free to check out Crumbs here: https://marketplace.atlassian.com/apps/1222515/crumbs-simple-crm-for-jira-and-jsm?tab=overview&hosting=cloud

Reply
0 votes
Parvaneh Zand
Parvaneh Zand
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
April 12, 2020

Hi @exadannyd ,

Have you tried a cascading type field? You can add organization names as options, which have different children options.

View More Comments
exadannyd
exadannyd
April 13, 2020

Thanks for your reply, but it does not seems to answer my needs. Organizations is predefined field in Service Desk, and has it own values. I need to create a field that will present different values to each organization when they open a service request

Like
Parvaneh Zand
Parvaneh Zand
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
April 13, 2020

I think it's not possible to have a field with, for example, "N" options, where those options are hiding away on different modes based on another field. Except using ScriptRunner for Jira plugin.

Another suggestion is: Add separate fields for each organization. By using Extension for Jira Service Desk plugin you'll be able to create a Dynamic Form. This means when you select the first option of organizations, the only visible field is the one with related values.

something like:

Organization-1

  •  Field-A

Organization-2

  • Field-B

...

df.jpg

Like
Reply
Jira Service Management
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security