Service Desk - Email Requests - custom email

Setting up a custom email address for email requests. Throws back error 'JIRA could not connect to the mail server'. How to go about it please. Image attached.

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Got it work with secure imap, smtp-mail.outlook.com & port 993

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@[deleted] , first, as this is a public forum you may wish to redact the email and username. I use O365 and the last two parameters are: outlook.office365.com, 993 and it works fine. Did you Check-out the troubleshooting docs?

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thanks Jack, much appreciated. I tried the suggested parameters on POP & IMAP but both come up with a time-out error. I tried several times with the same result. I also tried smtp.outlook.com with port 587, doesn't like it. Nothing in troubleshooting docs is specific to my error.

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Service Desk - Email Requests - custom email

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