Screen doesn't show the correct fields

Michael Ruhdorfer
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March 12, 2025

Hello,

I have created a new Project with the customer service management template. I also have insert a new issue type. For the new issue typ i am not able to see all fields in the Creation mask but for the issuetype "New Feature" it works.  The Screenconfiguration should also be correct. 
Do you know what may is the problem

Wrong Screen:
Bildschirmfoto 2025-03-12 um 12.13.31.png

Correct Screen:Bildschirmfoto 2025-03-12 um 12.08.07.png

Screens for Project:
Bildschirmfoto 2025-03-12 um 12.14.21.png

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Michael Ruhdorfer
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 12, 2025

I just found the issue by my self - it doesn't work when correctly when the issue type is a request type.

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