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Safe to change notifications e-mail adres?

Robert Haasdijk
I'm New Here
I'm New Here
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March 3, 2020

 

We have some users complaining that we don't answer their e-mails. They all seem to send their mails to jira@...........atlassian.net. After some searching it seems that this is the reply adres of mails send by jira after a custommer made a ticket. This will probably work when commenting with in Jira but mails send to the adres don't show up in our portal

Can I change this to an adress within our own domain without wreaking havoc on how the Jira ticket system/portal works?

Screen of the specific setting:

jira.png

2 answers

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Jack Brickey
Community Champion
March 3, 2020

You might find this article useful - configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain 

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Robert Haasdijk
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 3, 2020

@Jack Brickey It looks like that was the information I was looking for, thanks for the quick reply!

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