SLAs with custom Priorities

Hello,

I'm using cutom prios. Besause of this I'm not able to create an SLA with this prios in the jql.

In any case it dosn't work. When I delte the prio or use the syste, prio the SLA soon is working.

What am I doing wrong.

Thx

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Answer accepted

Hi @Heiko Schmidt ,

I think it should work with custom priorieties also. Can you share your JQL you use? Are there any errors or does the SLA just not what it shoud?

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thx so far. this is the jql:

issuetype = Vorfall AND priority = 1

I only use the numbers

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The SLA will not be displayed and there is no error or anything else

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Can you try

issuetype = Vorfall AND priority = "1"

It might be, that the 1 without "" is interpreted as the id and not the name of the priority.

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Like • Jack Brickey likes this

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Answer accepted

Your idea abaout die ID was not so bad. I changed the the way :-) Now I took the origin ID of the lable (in case 10100) and it is working

The correct JQL for this is: issuetype = Vorfall AND priority = "10100"

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Hi @Heiko Schmidt ,

great to hear that it works now and glad that I could help somehow.

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0 votes

Thanks for your suggestions, but this also doesn't work.

The JQL identifies 1 and "1" but the SLA won't work with anyone of this setting.

But this woukd be essential for me

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SLAs with custom Priorities

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