How do I set up three different SLA's (Platinum, Gold and Silver) and then link various clients to each of these SLA's? DO I set them up as Project?
Hi @Janice Gurr ,
You can handle different clients with different SLA's in a single project.
This KB may help you: https://confluence.atlassian.com/servicedeskserver/setting-up-slas-939926373.html
It is possible to create organizations for clients.
https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-users-939926312.html#Settingupservicedeskusers-Whatisanorganization?
Regards
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