Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

SLA Service Desk run when it should be stopped

Anil Vayaal
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 8, 2014

Why SLA remains running after reaching the status=Closed (this is SLA stop criteria) ?

It seem happens when the status changed directly to Closed (skipping 'Resolved')

1 answer

0 votes
Simon Kegel //SEIBERT/MEDIA
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 9, 2014

The standard SLA ending criteria is when you set a resolution (in status "resolved).

So if you change your post function in "closed" and update the issue field resolution with a value != null it should work.

Greets
Simon 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events