SLA Automation Not Sending Email

[Trenton Finley]

I have an automation set up to email users an hour before their SLA is breached but upon testing it doesn't seem to send me the email. Anyone know what I could be missing? Also it did not add the comment either.

Thanks,
Trenton

[John Funk]

Hi Trenton,

Can you share a screenshot of the Audit Log for when the issue should run? 

[Trenton Finley]

Strangely enough, it appears to have started working after a reboot of the server. Thanks for your suggestions.

[Dirk Ronsmans]

@Trenton Finley ,

Since you automation isn't sending the email can I assume you have a notification in your notification scheme for "comment added"? 

Who is that going to?

[Trenton Finley]

I verified that I do have an email there.