Request Type not available in Automation

[Tom Vian]

I've seen a lot of posts on this but unable to solve the problem.

In short i'm trying to use requestType in Automation.  Its always coming blank.  

Here's what i've tried:
Project: Team managed JSM project

Created a test automation to run as an action on the issue:

On checking the audit log after triggering - no values are returned:

One piece of advice i found is that you cannot use requestType in automation if it isn't in your edit screen.  This is a team managed JSM project and as such you can't add the requestType on the edit screen.

I've checked on the project settings > request types > add request type > Fields - and request type isn't available to add.

I've just noticed we have automation working in a different project for request type that is working. 

[Matthias Gaiser _K15t_ · Accepted solution]

Hey @Tom Vian

in team-managed projects the request types don't behave the same as in company-managed ones. This documentation tries to explain it, but to be honest, I didn't get too much useful information from it.

In my understanding request types in team-managed JSM projects are basically the same as issuetypes. So, I'd give it a try and try to access the issuetype of the JSM issue and use this further in your automation.

I came to this conclusion by examining the JSON output when I try to retrieve the issue via REST: BASE_URL/rest/api/2/issue/ISSUE_KEY. You can replace BASE_URL and the ISSUE_KEY with your corresponding values.

Hope this helps,
Matthias.

[Tom Vian]

Thank you so much Matthias - that fixed it.

I used the Issue type instead of request type and it all worked.

I've spent hours looking for that - thank you so much.

[Matthias Gaiser _K15t_]

You're welcome.

That's what's the community good for - use the swarm intelligence to solve problems together.

[Martin Cleaver]

That was too stupidly difficult to find.

ChatGPT was of little help also (and Rovo was useless).

[Tom Vian]

Further to this we do have request type in the custom fields but this is used in a different project.