Reporter ID in tickets of filter results are showing users that don't appear in Jira Users repors

[Jader Peixoto Volkmer]

Hi everyone,

When I got the report of a tickets created in a limited period (december 26th to January 25th) I got every ticket with its reporter ID. I've noticed that there are two kinds of Reporter ID field in the records:

712020:b6b03858-6e8e-45d0-bffd-67b2b92b8959

and

qm:095a551f-c513-4ff3-a0fa-c9efb1338068:9da8bd22-f5d7-4522-b3b6-58ba35996db4

I would like to know what the "qm:095a551f-c513-4ff3-a0fa-c9efb1338068:9da8bd22-f5d7-4522-b3b6-58ba35996db4" means, because when I try to find the user with this Reporter ID in Jira it doesn't appear, neither in user list nor in the project where I export the tickets report. These people still working in our organization and they were not removed/suspended from Jira users.

Could someone tell me why these users desapear from the list of Jira users?

Thank you.

[Marc -Devoteam- · Accepted solution]

Hi @Jader Peixoto Volkmer 

The users iwth ID's starting with qm are JSM customers.

As you mentioned, they are not listed in the users in Administration.

In  Administration, go to platform experiences, apps and sites, select you site and then you will have the option JSM and portal customers.

Here are the customers stored whit id's starting with qm

[Jader Peixoto Volkmer]

Hi Marc,

I think you are talking about this:

And using the option:

and exporting the results I got all qm: users.

Do you know if there is a way to know the previus User ID before it be moved to qm:?

[Marc -Devoteam-]

Hi @Jader Peixoto Volkmer 

Customers that sing up on your portal, wil automatically be given such an ID.

They don't have a user ID, this is only for Customers on your JSM.

If you add a user an grant then tthe customer role on a JSM, this user will not have an ID with qm, as this is a real used in your system

[Jader Peixoto Volkmer]

For sure.

Thank you Marc.

[Marc -Devoteam-]

Hi @Jader Peixoto Volkmer 

Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request.

This will help other community member trying to solve the same or provide them with a work around

P.S. If the answer is very valuable to you, please share some kudos.

[John Funk]

Hi Jader,

Those are just IDs randomly created by Atlassian for the account ID (user ID). They don't "mean" anything - it's just an id. 

If you go to the actually ticket in the system and see who is the reporter field, does it give you a name? And if so, then if you go to user management and search for that user, then look at the URL, do you see that ID? 

[Jader Peixoto Volkmer]

Hi John,

my point is that the cm: users don't appear int he user list (Admnistration->Directory->User. I can not see these users, it seems they don't have Jira access anymore. In this case, why they are not marked as Suspended, Innactive or something like that? These users simply disapear from the users' list.

[John Funk]

Did you find the names in in the tickets? Did it say they were inactive? 

[Jader Peixoto Volkmer]

In the tickets report there are placed the name, the reporter ID with the qm: for those users that were moved to qm: for some reason. This qm: users when I get the report of all Jira users don't appear in the list. So I don't know the previus reporter ID (the original reportr ID befor the migration to qm:)

Rds.