Removing/Revoke customer from Jira service desk

[Gabriele Gindro]

Hi all,

I've an issue when I can try to remove or revoke customer access from Jira Service Desk.

My Jira customer option:

Portal access: Open

Customer can create account? NO, only agent and admin

This is my customer view:

Now, after see many time the Jira manual in this admin section I don't see any Portal-only view voice:

So, after some check I found this group where I found the portal-only customer typo:

BUT, there are not the 2 users of the first picture (the 2 users in this group are not the same of the first picture).

SO, my questions are:

1) Where I can find the customer that they have created after our invitation?

2) How to remove/revoke jira service customer access?

[Marc -Devoteam- · Accepted solution]

Hi @Gabriele Gindro 

Welcome to the community.

Within Administration that the following steps:

1. Go to Apps
2. Select Platform Experiences
3. Select Sites
4. Select you site (a new window/tab opens)
5. Within sites, choose Service Collection
6. Select "Portal-only customers"
7. Remove your customers here

[Gabriele Gindro]

Perfect, finally! the doc should be updated with this step! It's very frustrating lose many times to follow the wrong way by the actual doc.

Thank you very much

[Arkadiusz Wroblewski]

Hello @Gabriele Gindro 

Either https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/ 

Or 

https://support.atlassian.com/user-management/docs/revoke-access-for-portal-only-customers/ 

I tend to rather provide you with some official resources than a wall of text.

Best,

Arkadiusz 🤠 

[Gabriele Gindro]

Hi, Thank you for you support,

I've already checked the second one and tried many time, BUT there are not any Portal-only customer voice (as I shown previously by picture)

then, the first one.... These 2 people are NOT present in the list (people and access)!

That's why it's very strange, those customers are present in the customer list BUT nowhere else! I can't find these users in any admin/space/site users menus!

[Arkadiusz Wroblewski]

@Gabriele Gindro 

Sorry i was little busy, but i see @Marc -Devoteam-  answered you already.