Redirect customer portal

[Yogesh Mude]

We have a two different projects in jira service desk and whenever customer visit to old customer portal that request to be redirected to new customer portal is there any way that we achieve this..

[Gabriel Senna]

Hi Yogesh,

For me to be able to better help you, I'm going to need additional information.

Do you have two projects, and want both of them to be redirected to the same portal, right?

If so, unfortunately it's not possible. Due to the fact that every service desk has it's own portal and it's only request types, configurations, customizations.

[Yogesh Mude]

HI @Gabriel Senna,

Thanks for your response.

Do you have two projects, and want both of them to be redirected to the same portal, right?

Yes, it's correct.

[Gabriel Senna]

Hi Yogesh,

Unfortunately it's not possible.

As I informed before, considering the fact that they are related to two different projects and configurations, this is not possible to be achieved. 

I'm sorry to inform you that.

[Sara]

1) On a certain customer portal, is it possible to provide links to related portals? This  makes it easy and clear for the customers to find right portals for different requests.

2) On a portal link , is it possible to add some description to provide information as to when to use it ?