Recommendations for work log break down

[John Jones]

I'm currently looking to come over from Freshdesk, but one key tool I use to pay my staff with, is time sheets. Agent does time, adds it into a log on the ticket. Then I run a report which tells me their time for that period.

I know Jira Service Desk doesn't do it, but after trying like 4 or 5 apps, they don't give me the agent times.

Generally, something that says "Joe Bloggs, 15h 45m" or "15.45H" etc.

How can I get this to work?

[Susan Hauth _Jira Queen_]

Hi John,

Did you try Tempo?  That should work just fine.

Susan

[John Jones]

Thank you. I went with Worklogs in the end but I appreciate the input